Privacy Policy

IMPORTANT: We invite you to read this Privacy Statement carefully to learn why we collect your personal data and how it is processed by Acordia ACR, S.L., Mallorca, 264, 2ª 2ª, 08008 Barcelona.

This policy is subject to change and should be consulted each time you decide to visit us.

This Privacy Policy was modified on 16/12/2024.

SCOPE

This online privacy statement of Acordia ACR, S.L., is public and accessible to all users and customers of Acordia ACR, S.L., and applies to all websites of Acordia ACR, S.L. being acordiaacr.com the main site or domain.

It also applies to those documents or messages issued by Acordia ACR, S.L. that link to this policy or privacy statement or, where appropriate, indicate access to it so that you know how Acordia ACR, S.L. uses your personal data.

Next, we inform you in a general way about the uses of your personal information. These uses and treatments are detailed below.

PERSONAL INFORMATION WE COLLECT

Information on the use of personal data, as provided for in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (RGPD) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights, which adapts the Regulation to the Spanish legal system and completes and develops its provisions (LOPDGDDD).

Acordia ACR, S.L. respects your right to privacy and applies all the regulations in force in order to protect the personal data of its customers and users.

Your personal data are treated with the utmost confidentiality, having adopted Acordia ACR, S.L., as Responsible for Treatment, the technical and organizational measures necessary to ensure the confidentiality and security of personal data, avoiding its alteration, loss, treatment or unauthorized access.

In order for you to receive information and, where applicable, to be able to reserve or use the products and services offered by Acordia ACR, S.L. through the site(s) of Acordia ACR, S.L., it is necessary for you to inform us of certain personal data necessary in order to be able to personalize our services and adjust them to your interests and needs.

In order for you to receive information and, if applicable, to be able to book or use the products and services offered by Acordia ACR, S.L. through Acordia ACR, S.L.'s website(s), it is necessary that you inform us of certain personal data required to personalize our services and adjust them to your interests and needs.

We remind you that it is the user's duty to inform us of any change in their data, to Acordia ACR, S.L., and that had registered our sites, to proceed to its maintenance in the corresponding files.

In order to improve the services, we offer you, it is possible that at the end of the service we provide you, you will receive a satisfaction survey. You will be asked for an assessment of the services received and a brief comment on your experience.

We collect your personal information for several reasons:

Respond to requests for services
Realization of the services
Preparation of budgets
Send you status messages of ongoing services
Sending of promotions that we consider interesting for our clients
Quality and satisfaction surveys for the improvement of the services carried out by Acordia ACR, S.L.

In addition, we may collect information related to your use of our websites through various technologies, such as the use of cookies.

You may revoke this consent at any time and exercise your rights of access, rectification, deletion, limitation of treatment, forgetfulness, portability of data and opposition by the means indicated in the chapter "EXERCISE OF RIGHTS" of this document.

COLLECTION METHODS

Acordia ACR, S.L. collects personal data through several channels: on the website acordiaacr.com; in the call center of Acordia ACR, S.L.; in the same physical centers of Acordia ACR, S.L., when requesting a quote or a service; on the page of Acordia ACR, S.L.

In any case and as long as it is applicable, we will give you the option of refusing to allow us to use your data for the purpose of sending or advertising communications.

DISCLOSURE TO THIRD PARTIES

For the management and fulfillment of the object of the contract, it may be necessary (and mandatory for the provision of the service), that your data (including information on allergies, food intolerances, etc.), have to be communicated to suppliers such as:

Group companies with which Acordia ACR, S.L. works.
IT service companies, third parties that help us provide digital and e-commerce services, CRM, web analytics and search engine, among others.
Third-party transportation companies, e.g., postal services, courier services, etc.
Third parties that help us provide IT services, such as platform providers, hosting services, maintenance and support on our databases, as well as on our software and applications that may contain data about you.

All these third party companies are of our utmost confidence. They are only provided with the essential information necessary to perform the service contracted by you and in the contract signed between these companies and Acordia ACR, S.L. it is explicitly stated that they cannot use your personal data for any other purpose than the one contracted by you. We always do our best to ensure that all third parties we work with maintain the security of your personal data.

You authorize us to communicate data such as Name, NIF, Bank Data, etc., to the Financial Institutions with which Acordia ACR, S.L. works for the sole purpose of managing transfers, collections and payments arising from the commercial relationship and the use of our services.

Personal data will not be communicated to third parties, except by legal obligation or court order.

INTERNATIONAL DATA TRANSFERS

An international data transfer involves the processing of personal data involving their transmission outside the European Economic Area (EEA). This may involve both a transfer or communication of data and the processing of data on behalf of the data controller in Spanish territory.

The following figures are involved in an international transfer:

Data exporter: natural or legal person, public or private entity, or administrative body established in Spain that, in accordance with the General Data Protection Regulation (GDPR), transfers personal data to a country outside the EEA.
Importer of personal data: natural or legal person, public or private entity, or administrative body that receives the data in the country of destination, acting as a data controller, processor or third party in an international data transfer.

In order to perform the service you have contracted with us, it may be necessary to transfer and store your personal data in a country outside the EEA. In addition, your information may be handled by staff operating outside the EEA who work for us or for our service providers.

Acordia ACR, S.L. transfers personal data outside the EEA in a safe and lawful manner. Because some countries lack regulations governing the use and transfer of personal data, we take steps to ensure that third parties comply with the commitments in this Policy. Such measures may include reviewing the privacy and security standards of third parties and signing specific contracts, based on the standard contractual clauses adopted by the European Commission.

Service providers located outside the EEA, such as Facebook, Inc. or Google, LLC, may have access to your personal data. These providers are adhered to the “Privacy Shield”, which commits them to protect your personal data under rules and safeguards established by the European Union.

TREATMENTS AND USES

You may revoke your consent at any time in order to allow your data to be used in a specific manner. Such revocation of authorization may not have retroactive effect.

Realization and management of the contracted service and invoicing

Without the requested data it will not be possible to carry out the service.

The personal data, as well as those related to the service will be kept in our files for the time necessary to be able to make effective the guarantee of the service provided (5 years).

The data relating to the invoicing of the service will be kept in our files for the time necessary to comply with the legal and fiscal obligations applicable to the services provided by Acordia ACR, S.L. (5 years + current year).

With regard to this data processing, you may, if you consider it necessary, exercise the following rights:

Access to know what data we keep and treat.
Of rectification in case you consider that the data are not correct or because they have changed (for example, your contact details).

Editing Queries

Personal and contact data, images, will be kept in our files for the time necessary to carry out the requested management.

If you consider it necessary, you will be able to exercise the following rights with regard to this data processing:

Access to know what data we keep and treat.
Of opposition and limitation, so that personal data will not be processed -since your request is processed- for the purpose of the information service.
Of rectification in the case that considers that the data are not correct or because they have changed.
Deletion or deletion in the event that you withdraw your consent for this treatment.

Quality Service.

In order to comply with our commitments of quality with the client, we carry out a survey punctually to know the satisfaction with the work carried out to our clients and users in order to be able to improve our services.

These surveys are carried out by electronic means (you receive an e-mail with a link to the website where the survey is carried out) and they do not collect any personal data additional to those you have previously provided.

In any case, the personal contact data collected for the purpose of sending you the quality survey will only be used if you give us your explicit consent.

Personal data relating to this processing will be kept for this purpose for 3 months.

You may, if you consider it necessary, exercise the following rights with regard to this data processing:

Of opposition and limitation, so that personal data will not be processed -since your request is processed- for the purpose of quality service.
Of rectification in the case that considers that the data are not correct or because they have changed.

Information on the services of Acordia ACR, S.L.

In order to keep you informed about the services provided by Acordia ACR, S.L. and about specific promotions, we need to treat your contact details.

On the other hand, in each communication sent you will be offered the opportunity to unsubscribe from them; additionally, you can exercise the rights indicated below at any time.

You may, if you consider it necessary, exercise the following rights with regard to this data processing:

Of opposition and limitation, so that personal data will not be processed -since your request is processed- for the purpose of the information service.
Of rectification in the case that considers that the data are not correct or because they have changed.
Deletion or deletion in the event that you withdraw your consent for this treatment.

Elaboration of budgets

The data that you provide us, for the preparation of the budget, will be kept in our files until you inform us of the decline of its execution or up to 2 years after this period will be deleted. Otherwise they will become part of the processing of Service Realization.

You may, if you consider it necessary, exercise the following rights regarding this data processing:

Access to know what data we keep and treat.
Of rectification in the case that you consider that the data are not correct or because they have changed (for example, your contact details).
Deletion in the event that you definitively reject the action budgeted by Acordia ACR, S.L.

Study of job applications

The data you provide us, to participate in our recruitment processes, if you are selected for the next phase, we will inform you of this decision. The data provided by you will be kept for a maximum of 1 year last which will be deleted.

If you consider it necessary, you may exercise the following rights with regard to this data processing:

Access to know what data we keep and process.
To rectify if you consider that the data are not correct or because they have changed (for example, your contact details).
Deletion or deletion in the event that you withdraw your consent for this treatment.

Navigation

By browsing Acordia ACR, S.L. you can collect unidentifiable data, which may include, IP addresses, geographic location (approximately), a record of how services and sites are used, and other data that can not be used. be used to identify the user. Among the non-identifying data are also those related to your browsing habits through third-party services.

We use this information to analyze trends, administer the site, track the movements of users around the site and to gather demographic information about our user base as a whole.

Service reCAPTCHA

The browsing IP address will be sent to Google as part of the system in order to discern a human from an automated form filling and submission system.

Full details about Google's privacy policy can be found at https://policies.google.com/privacy?hl=en.

reCAPTCHA

We use the reCAPTCHA service of Google Inc. (Google) service to protect the data sent through the forms on our users' pages. This service differentiates data sent by individuals from automated messages and involves the transmission of IP address and other data required by Google to use the reCAPTCHA service. For this purpose, the data will be transmitted to Google to be used. The IP address will be encrypted by Google in the member states of the European Union as well as in the states associated with the European Economic Area. Only in exceptional cases will IP addresses be transmitted to Google's server in the United States for encryption. On behalf of the owner of this website, Google will use this information to evaluate the use of the service by users. The IP address transmitted by reCAPTCHA will be kept separate from other Google data. The Google privacy policy applies to this data. Full details of Google's privacy policy can be found at https://policies.google.com/privacy?hl=en.

By using the reCAPTCHA service, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

GOOGLE ANALYTICS

This website uses Google Analytics, a web analytics service provided by Google, Inc. a Delaware company whose principal office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States ("Google").

Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the website. The information generated by the cookie about your use of the website (including your IP address) will be directly transmitted to and stored by Google on servers in the United States. Google will use this information on our behalf for the purpose of tracking your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however, you should be aware that if you do so you may not be able to use the full functionality of this website. By using this website you consent to the processing of information about you by Google in the manner and for the purposes set out above.

EXERCISE OF RIGHTS

In line with our philosophy, we consider the protection of your personal data to be fundamental. Therefore, we inform you that, regarding the privacy of your data, you have the following rights:

Right to transparency of information which involves receiving all information about how we use your personal data in a transparent, clear and simply worded manner. If you wish to exercise this right, please use any of the channels we indicate at the end of this section.
Right of Access: You have the right to know and access all your personal information that our company has. If you wish to exercise this right, please use one of the channels indicated at the end of this section.
Right of Deletion (also known as Right to be Forgotten). Any person has the right to request the deletion of his or her personal information from Internet service providers, provided that there is no legitimate reason for such data to be retained. Upon request, we are obliged to notify third parties with whom we have shared your data of the need to remove any link, copy or replica of that information. The purpose is to remove from the network and search engines any trace of the data of the person who wishes to be “forgotten” permanently. If you wish to exercise this right, please use one of the channels indicated at the end of this section.
Right to restrict: You have the right to ask our company to restrict the processing of your data when it is inaccurate, the processing is improper, it is not necessary for our purposes, or if you have filed an objection under Article 21(1) of the GDPR, while we determine whether our company's legitimate grounds override your interests. If you wish to exercise this right, please use one of the channels indicated at the end of this section.
Right to data portability: The European Data Protection Regulation, together with Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights, which implements it in Spain, and Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI), provides for the possibility of transmitting, transferring, copying or moving data from our databases to others. This gives you the right to have, where technically possible, your personal data transferred directly. If you wish to exercise this right, please use one of the channels indicated at the end of this section.
Right of Rectification: You have the right to have your personal data rectified when it is inaccurate or no longer valid or to have it completed when it is incomplete. If you wish to exercise this right, please use any of the channels indicated at the end of this section.
Right of Opposition: You may object at any time to our company processing your personal data. If you wish to exercise this right, please use one of the channels indicated at the end of this section.

You may direct written communications for the exercise of your rights to:

Acordia ACR, S.L.

B59063529

inscribed in the Comertial Registry of Barcelona, in the volume 25.440, page 182, sheet B89.788, inscription 3ª, sending your requests to the following address:

Acordia ACR, S.L.

Mallorca, 264, 2ª 2ª, 08008 Barcelona

You can also direct your communications through the following channels:

In person, in our offices
By e-mail to the address This email address is being protected from spambots. You need JavaScript enabled to view it.
Contacting to the telephone +34 932 721 411 where we are to your disposition to take care of you.

Submitted data requests may require you to provide additional documentation necessary to confirm your identity.

You can also complain directly to the Spanish Data Protection Agency (AEPD) in these situations:

if you have requested to exercise your rights and have not received a response from the data controller within one month.
If you have received a response, do not agree with it.
If you believe that the controller has violated data protection regulations in any of its activities.

In any case you can obtain general information about privacy and Personal Data Protection at the following link: www.agpd.es